Desktop Support Analyst - Wilmington, DE

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Our Client is looking for a Desktop Support Analyst for a 3+ month contract assignment.

We are seeking a Desktop Support Analyst for an enterprise organization that values customer service as paramount. This role would provide support to hundreds of users mostly in person. This person needs to be well versed in password resets, application support, Windows 10, MS Office, and more. The ideal candidate would have the ability to demonstrate prior experience in a mid to large sized environments and company where they have worked with a ticketing system. The Technical Support Analyst must be polished and professional as they will be working with executives. This is a great opportunity to get your foot in the door to an awesome company with a great management team and tenured team.



Required Skills:

Must have at least 5 years experience in a technical support role

Candidate ideally would have experience in a mid to enterprise size environment

Experience working with a ticketing system such as ServiceNow or equivalent

Strong organizational skills

Must be polished and professional

Experience imaging machines using SCCM strongly desired

Incident Management experience - Managing incidents including business expectations and communication maintaining SLA compliance

Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office 365

Highly motivated with the ability to work independently



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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Technologies, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill Legal, and Beacon Hill HR by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future
- provided by Dice
Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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