Communications Manager-Operations


: $104,650.00 - $65,330.00 /year *

Employment Type

: Full-Time


: Media

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About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.7 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: Nearly 5,000 branches in 28 states and the District of Columbia, 16,000 ATMs, mobile, online and by phone. For more information, go to

The Position:

The Chase Communications team is seeking a Vice President, Communications Manager to join our high-performing, diverse team of Communications professionals.

In this role, you'll support the strategic direction and management of communications channels for the Operations function, as well as provide communications counsel and support for the COO and the management team. We need a team player who can establish clear and integrated communications strategies and also has the skills to execute on the day-to-day tactics and work. The ability to confidently work with and advise senior-level executives on a daily basis and effectively partner across teams to achieve shared goals are essential qualities for the ideal candidate.

You'll play an important role in the development and execution of innovative, modern communications channels that reach employees at varying levels and contribute to business outcomes. You'll also serve as a primary Executive Communications back-up for the COO; in addition to supporting key initiatives like town hall meetings, market visits, employee events and recognition activities, and large-scale change management initiatives.

Additionally, we'll expect you to contribute to the evolution of our Communications function to meet the changing demands of the business by sharing knowledge and best practices, developing standards of practice and team tools.

Outstanding and versatile writing skills along with the ability to translate business knowledge into clear, concise messages are a must. Our communications reflect a modern, multi-media and 'next-gen' style, so we're looking for someone with a flair for combining the written word with compelling visual

Required skills:
    10-15 years of Communications experience directly supporting senior executives and creating/managing communications channels. Bachelor's degree in Communications, Journalism, Marketing or related field. Outstanding interpersonal skills. Ability to counsel and work with senior management and business partners . Experience developing and managing editorial calendars and channel governance models. Superior writing, presentation and editing skills. Must be able to demonstrate versatility in executing various writing styles and voices, including journalistic and executive writing. Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours. Outstanding judgment, problem-solving ability and resourcefulness. A self-starter, quick learner, team player who has a desire to work in a dynamic environment and is comfortable dealing with ambiguities. Experience planning and executing Communications related to large-scale change management efforts, as well as employee engagement and culture initiatives. Excellent organizational skills with the ability to multitask and prioritize high-volume, high-priority initiatives. Creative mindset and ability to generate new ideas. Microsoft SharePoint skills / experience required. Video production skills / experience a plus.
Strong Plus:
    Microsoft Office 365 experience Website design / implementation Adobe Creative Suite experience
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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