Genesys engineer

Employment Type

: Full-Time

Industry

: Engineering



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Role : Genesys engineer Location : Wilmington DE Job Description : 7 years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation. Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer. Hands on experience with Composer/IRD strategy development includes ECMA Script, Web service blocks, DB blocks etc. Good Knowledge on Genesys Reporting Layer includes Infomart/Icon, DataMart and experience on adding KVP's with good understanding of table structures. Hands on experience on Pulse and the ability to create, modify, and maintain templates. Experience working on Genesys Administrator, CME & GAX. Good knowledge on Genesys Rules system along with Hands on experience on developing GRAT Rule templates, Rules Creation/modifications & Rule deployments. Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Working knowledge in the installation and configuration of the Genesys suites is a plus Experience on IWD Intelligent workload distributor is a plus Good communication skills (Written and oral). (e-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability) - provided by Dice

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