IT Coordinator - BT Group (Westwood)

Compensation

: $90,040.00 - $167,630.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Closing date

:Ongoing

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

Why this role matters

Withour purpose beingthe center of everything that we do, the AV Coordinator role will help drive the power of communications to life.As an AV Coordinator, you will be responsible forsupporting and enhancing the collaborative exepriencefor one of our most important customers. This role will help liaison between the clients and the subservices provided by our IT and collaborations team.

What you'll be doing

Thisopportunity willserveas a central point of contact to customers in advising, planning, and operationalizing a meeting through coordination of all aspects of the event. Coordination of multiple sub services ensuring delivery. This may include booking rooms, planning logistics, travel within campus, F&B (Catering), Security and arranging for AV/virtual/production suppliers including webcasts needs. Manages the subservices to ensure all services are delivered according to the clients requirements.

Manages all aspects of the room reservation. Reserves the rooms in Outlook via generic mailbox, provides guidance on room availability, approves/declines room reservations. Delivers administrative tasks related to crew requests, billing, facilities requests & technological needs. Enters and tracks all event information into the IT SharePoint site and confirms with the Technical Support.

  • Oversee and follow up on all meeting components and logistics from beginning to end.

  • Manage, maintain, and update the documents and timelines.

  • Assist in walk through by taking measurements, notes and photos.

  • Liaise and negotiate with services and vendors for the client to offer the most cost effective solutions in order to stay in budget and maximize profitability.

  • Along with client, assist on site when necessary.

  • Be the point person for advisement, troubleshooting and ensuring event is executed as planned.

  • Submit work orders for event on behalf of end user and meet with service providers to review details of work or advise (strong knowledge of each process)

    Engage REFS teams (facility services, security, janitorial, food services) and external vendors (transportation, production, design) for event set-up/execution/break-down, ground transportation, security details.

    Collaborate with (clients, IT, A/V REFS) to ensure flawless planning and execution

    Provide logistical support to the events team, including but not limited to preparation of on-site materials, obtaining supplies and equipment and printing/assembly/shipping of materials

    Develop Standard Operating Procedure (SOP) for meetings:

  • Provide guidance and support to end-users responsible for self-service meetings

  • We'll also need to see these on your CV

  • Strong organizational skills
  • Confident communicator
  • Experience working in a planner/coordinator position
  • Experience working with customers
  • Experience working in IT (perferred)
  • Experience workingwithAV (perferred)
  • Must have strong adaptability skills
  • Highly proficient in MicrosoftOffice (Outlook/Sharepoint)
  • Why choose us?

    BT in the Americas is a leading expert in managed networked IT services, operating globally and delivering locally. We work for 8,500 organizations, such as Nestle Purina, BMW, Credit Suisse, Deutsche Bank, Heinz, Procter and Gamble, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat- Chrysler, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen, Volvo and many more. By combining products and services with industry-specific solutions and consulting expertise, we deliver efficient and secure systems to our customers.

    BT has had a presence in the United States for more than 30 years. Headquartered in Dallas, Texas, we have more than 3000 professionals, with offices in over 16 key cities across the US.BT owns and operates its own network infrastructure in North America. This includes nation-wide reach to all major US cities with MPLS nodes across the US, making up one of the larger MPLS networks of any carrier in the region. This expanded footprint enables us to reach over 80% of key customer sites, as well as extending coverage beyond the US with MPLS points across the region.

    BT sets high standards for its employees, but also strives to provide a work environment and culture that fosters health and wellbeing. Above and beyond your base salary, sales compensation plan, and full comprehensive benefits, BT offers high deductible health plans that empower employees to make good health care decisions, with the ability to use funds from a health savings account - to which BT contributes - that the employee manages and controls. In addition to a generous vacation allowance, all employees receive an additional 3 paid days per year to volunteer in their communities.

    We value different perspectives, skills and experiences. Were creating an inclusive working culture where people from all backgrounds can succeed. Thats why we welcome applications from all parts of the community.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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