Pharmacy Services Lead - VA Beach, VA; Mason, OH; Savannah, GA; Las Vegas, NV; St. Louis, MO (PS32218)
**Location:** **Norfolk, Virginia, United States**
**Requisition #:** PS32218
**Post Date:** Jan 13, 2020
Your Talent. Our Vision. At **Anthem, Inc.** , its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
The **Pharmacy Services Lead** is responsible for technical direction, guidance, and resources to Pharmacy Technicians, Pharmacy Customer/Client Advocates and/or Pharmacy Services Associates.
Primary duties may include, but are not limited to:
+ Interprets and resolves highly complex issues, serves as a resource for Pharmacy associates/advocates for workflow and technical related processes.
+ Provides training and assists associates by answering day-to-day technical questions.
+ Monitors inventory to ensure workflow remains uninterrupted.
+ Handles complex case research and resolution.
+ Reviews, interprets, and maintains records of service level, quality, accuracy, and productivity.
+ Reviews department policy and procedure manuals for accuracy and updates as needed.
+ Collaborates with training department to ensure procedures and policies are accurate, complete, and up to date.
+ Requires a high school diploma; 5 years of Pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
+ Current State Pharmacy Tech. Certification or National Certification based on applicable state(s) required.
+ BA/BS in a related field preferred
+ Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
+ PBM experience preferred
+ PAR Tool experience preferred
+ PA Hub experience preferred
+ Previous work experience as a Lead preferred
Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Associated topics: antibody, biopharmaceutical, cytometry, drug, healthcare, histologist, immunohematology, injury, pharmacometrics, physiology